Does VIA specialize in specific types of travel?

With access to over 150,000 vetted partners—from luxury hotels and private villas to yacht charters, curated tours, and even private aviation—we have the resources to bring any vision to life.

Plus, our network of on the ground partners across the globe will ensure every journey is enriched with local insight and insider access.

What does working with VIA include?

You can expect a complete itinerary, personalized to your travel style, with expert research and exclusive access. Through our trusted partnerships, you’ll receive VIP perks— including room upgrades, daily breakfast, and amenities that go beyond what Amex Platinum offers.

Your trip will be delivered in an organized digital itinerary you can access offline—so you can focus on the experience, not the logistics. And if any issues arise while you’re traveling, we’re here to handle them promptly.

Does using VIA cost more than if I booked on my own?

Hotel bookings through VIA are complimentary and will not cost more than if you booked on your own. We’re paid a commission by the hotel after your stay (no markups/added fees) and thanks to our trusted partnerships, you’ll often receive added perks you wouldn’t get booking on your own.

The fee for custom trip planning depends on the length and complexity of your itinerary. This covers our time, research, and expert coordination. We’ll always provide a clear quote upfront based on your travel goals and style.

How does VIA compare to booking with AMEX?

While Amex bookings may include certain perks, their call center agents often lack in-depth destination knowledge and the personal touch today’s travelers value.

When you book with VIA, you enjoy the same—and often better—benefits through our trusted partnerships, including VIP amenities, exclusive access, and highly tailored service. Your dedicated advisor will work directly with the hotel’s on-property team to ensure a seamless, thoughtful experience from start to finish.

And we are happy to book using your American Express card, so you keep earning points without compromising on service or personalization.

Are you affiliated with Virtuoso or any other preferred travel networks?

Yes, VIA is proud to be affiliated with Virtuoso, one of the most prestigious luxury travel networks in the world. Through this partnership—as well as other trusted industry affiliations—we offer our clients access to exclusive benefits and unique experiences not available to the general public.

These relationships also allow us to connect directly with on-property teams, ensuring that your stay is personalized and seamless.